Printpal London has been servicing the printing requirements for businesses in London, Nationwide and across the globe since 2007. The founders started off their careers as the youngest Prontaprint franchises, which fast enabled them to acquire some of the best printing and quality practises. With the quality bar set to high – Printpal London was set-up to promote not only print but graphic and website design, which we believed empowered businesses by keeping all services under one roof to benefit from consistency in printing and marketing. Year on Year the company continues to grow at a fast pace, both organically through referrals and a great on-line presence. Printpal London recently stopped selling on-line – why? we realised that as with most internet printing companies and businesses customer service can take second priority which in this field can lead to many problems, in particular the quality of your finished product. Most customers that we deal with have little or no experience of design so when submitting artwork on-line can be stung with additional charges they did not expect as most sites are automated based on PDF / client submission. Therefore taking this into account we introduced a dedicated print account management service which helped all clients by introducing a single point of contact that would deal with their enquiries, placing an order, print, finish and help track the delivery.We realised that this type of service was an important factor to achieving client expectations and started to see a rise in customer satisfaction and the products and services we were able to provide to the marketplace.

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• Graphic Designing Commercial & Digital Prints

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